Current Awareness Strategy Blog

Reflecting on #BIALL2023: Gaining the tech edge and being prepared for change

lego serious play

An example from the session "Lego® Serious Play® and student learning; let them build it and they will come to their own conclusions"

Don’t panic - let’s talk calmly about tech! For the sake of our firms, colleagues and careers we need to understand the potential impact and implications of emerging (emerged?) technologies such as generative AI. With that in mind, it’s time to digest the many insights presented at BIALL 2023.

In keeping with the theme of "Gaining the Edge: Investing in Our Skillset", the conference - as usual - proved to be a treasure trove of useful knowledge. This post explores three key discussion areas: the rise of ChatGPT, the need for bridging knowledge gaps between law schools and law firms, and strategies to encourage people to embrace change. (Lego® bricks optional!)

Unpacking the Generative AI hype

The standout session was “Let’s chat about ChatGPT” given by Robin Chesterman. The influence of OpenAI's tech on how we work and live cannot be ignored. Last year, we would never have dreamed about a plenary session like this! However, with 100 million users signing up since its launch in November 2022, we have to ask ourselves how did we get here? What is going on with the tech? 

ChatGPT is an advanced predictive text autocomplete machine. It determines the most reasonable continuation of a sentence based on patterns it has learned from vast amounts of data. You can find out more about ChatGPT here and how it’s evolving here. It's crucial to note that ChatGPT, like the other AI models, doesn't understand the language it generates. It is both shockingly smart and shockingly stupid!

It mimics patterns in language, producing text that resembles its training data. For example, this random sentence generated from a Jane Austen trigram model cited in this research document made me laugh, 

“You are uniformly charming!” cried he, with a smile of associating and now and then I bowed and they perceived a chaise and four to wish for.” 

This is a quote which is both smart and stupid. As Robin summarised, “large language models are good at saying what an answer should sound like, which is different from what an answer should be”. 

This raises questions about its reliability, particularly in relation to legal research which requires current, accurate, and authoritative information. There are also issues around the need for more transparency and the inability to reverse engineer or fully comprehend these AI models and the text they produce.

technology adoption is only as good as the success criteria

Some lawyers have never heard of ChatGPT!

The tech is hard to grasp but we need to understand as much as possible for the sake of our end users - and society at large. Astonishingly, one commentator wrote, "some lawyers tell me they have never heard of ChatGPT”. I find this level of ignorance shocking - everyone should be signed up for some kind of tech newsletter!

From dangerous ignorance to the hazards of a small amount of knowledge…

We all know the recent US court case where attorneys were fined for citing non-existent cases. As highlighted in the article above, the lesson we should take away is not “do not use ChatGPT” but rather, do your research properly! I have a feeling that these people would still prefer Wiki over Westlaw, regardless of what their information department recommends. 

So how do we give our legal professionals the best start?

The "Mind the Gap" plenary session delved into the chasm that often separates the theoretical knowledge gained at law school and the practical necessities of operating within a law firm. Law firms and law schools work hard to ensure that graduating students transition smoothly into their professional roles. However, the rapidly evolving landscape of legal technology presents unique challenges in aligning academic curricula with real-world requirements.

The key lies in fostering communication and collaboration between different stakeholders. Library information staff at law firms need to engage with university information personnel, lecturers and department heads, as well as law firm supervisors. Top tips from professional support lawyers and feedback from former trainees can provide invaluable insights for improvement. 

Addressing this issue requires an agile approach to education and training. We should encourage our trainees to learn, question, and reflect on how they can better align their learning with the demands of the profession. This involves engaging them through surveys, discussions, and direct interaction. It's about exchanging ideas, refining training approaches, and striving to understand the trainee experience.

Why tech implementations fail and how you can prevent this?

Encouraging the adoption of new technology

The swift progress of AI technology in the legal sector might have caught many by surprise, but it presents an unprecedented opportunity for library and information people to make an impact. Law librarians and information professionals must refine their skills, maintain their relevance, and facilitate effective change management. 

The third plenary session got us thinking about change and how we manage it. Change is scary and people tend to stick to what they know but in a work environment that can be a disadvantage. Dr Phillippa Lally took us through her fascinating scientific research. 

She outlined several strategies to encourage everyone to embrace change. 

  • Environmental changes: Remove choices that might distract or confuse your users
  • Ensure proximity: Make sure new systems are immediately visible and close to hand
  • Make it customisable: Personalise as much as you can and ensure the user's preferred options are preselected

Vable has recently written about how we can ensure successful tech implementation projects and this advice complements what I wrote there. In the face of rapidly evolving tech, embracing change and adapting to new ways of working is vital. By understanding the mechanisms of habit formation and leveraging them to reduce 'friction', we can guide users to make the most of new technologies.

Beyond BIALL 2023: The learning continues

I’m always inspired after a conference but this one was particularly good. The rapid pace of technological development and its implications for our field necessitates continuous learning and evolution - I find this super-exciting. I'm thrilled to be working with innovative individuals within Vable and the wider information community. See you at a conference very soon!

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