How to calculate your ROI and measure success

Showing the value of your service in order to keep your tools, and your service, running is challenging to say the least. Especially with a general lack of understanding of the importance of the library service. Leveraging your ROI in the appropriate manner, however, can help break through that barrier.

Inside you'll learn:

  • How to determine the success of your current awareness service
  • How to assess the costs of your initial investment, both time and financial
  • The quantitative and qualitative approaches to ROI

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