Showing the value of your service in order to keep your tools, and your service, running is challenging to say the least. Especially with a general lack of understanding of the importance of the library service. Leveraging your ROI in the appropriate manner, however, can help break through that barrier.
Inside you'll learn:
How to determine the success of your current awareness service
How to assess the costs of your initial investment, both time and financial
The quantitative and qualitative approaches to ROI
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